Today, we are proud to announce a significant leap forward in communication security with the release of the enhanced Gridinsoft Email Security Checker.

Not Just a Check, But a Full Audit

We have moved beyond simple syntax validation to a comprehensive 4-Pillar Security Audit. This new engine is designed to provide deep intelligence on every email you analyze, giving you a definitive verdict on whether a message is safe to engage with.

1. Real-Time Technical Verification

Our engine now performs deep-level MX record analysis and SMTP simulation. We don’t just check if the domain exists; we verify if the mailbox is physically active and ready to receive mail, identifying “ghost” accounts often used in automation.

2. AI-Powered Content Analysis

The heart of the upgrade is our new AI analysis engine. By scanning the message body for subtle phishing patterns, social engineering tactics, and fraudulent link structures, our AI provides a contextual safety score. It doesn’t just look for bad words; it understands the intent of the sender.

3. Global Threat Intelligence

Connected to real-time spam blacklists (DNSBL), the checker cross-references every sender against millions of known malicious records. If a sender has a history of fraud, you’ll know instantly.

4. Infrastructure & Reputation Auditing

Scammers often hide behind “burner” or disposable email addresses. Our enhanced detection identifies these high-risk providers and evaluates domain intelligence (like domain age) to flag suspicious “newborn” domains often used in targeted attacks.

A Visual, Actionable Report

Safety shouldn’t be technical or confusing. Our redesigned report provides:

• Clear Verdicts: Instant color-coded headers (SAFE, SUSPICIOUS, or DANGEROUS).
• Security Scorecard: A transparent breakdown of the four pillars.
• Actionable Advice: Direct recommendations like “Safe to reply” or “Do not click links.”

Global Protection, Total Privacy

Gridinsoft is committed to a safer internet for everyone. That’s why the new Email Checker is:

• Fully Localized: Available in 7 languages (English, Ukrainian, Spanish, Portuguese, German, French, and Chinese).
• Zero-Tracking: We do not store your message content or track your identity. Every check is strictly anonymous and processed over secure SSL/TLS channels.

The post Beyond Validation: Announcing the Gridinsoft Email Security Checker Upgrade appeared first on Gridinsoft Blog.

Why You Need to Reset Your Browser Settings

There are several important reasons why you might need to reset your browser settings:

• Malware infection – Many types of malware specifically target browsers to collect data or display unwanted ads
• Browser hijacking – When your homepage, search engine, or default settings are changed without permission
• Slow performance – Accumulated cache, cookies, and extensions can significantly slow down browsing speed
• Search redirects – Being redirected to unexpected websites when searching or clicking links
• Excessive advertisements – Seeing more ads than usual, often in unusual formats or positions
• Plugin conflicts – Having too many extensions or plugins can cause compatibility issues
• Privacy concerns – Suspicion that your browsing data is being collected without consent

Most malware not only infects your system but also compromises your browser. Unwanted redirects, sluggish search performance, invasive advertisements, and altered homepage or search engine settings are all common symptoms of a browser infection.

Moreover, such browser hijackers pose a serious threat to your privacy. GridinSoft’s research has uncovered numerous cases where unwanted search engines collect users’ search history and personal information, using this data for their own purposes. Not all security solutions offer protection against this type of data collection, but GridinSoft Anti-Malware includes online security features specifically designed to prevent unauthorized data harvesting.

Regular browser resets are also recommended if you use numerous browser extensions or plugins. These add-ons often conflict with each other, and the more you install, the higher the probability of experiencing performance issues. No one wants to deal with a slow, unresponsive browser that crashes unexpectedly.

How to Reset Browser Settings Automatically

The most efficient and user-friendly approach to resetting browser settings is to use an automated tool. GridinSoft Anti-Malware includes a specialized feature that can reset all your browsers to their default state with just a few clicks, saving you time and ensuring no important settings are overlooked.

Reset Multiple Browsers with GridinSoft Anti-Malware

Follow these steps to reset your browsers automatically:

1. Download and install GridinSoft Anti-Malware if you haven’t already
2. Launch the program and navigate to the “Tools” menu tab
3. Select the “Reset Browser Settings” option

In the Reset Browser Settings window:

4. Select the browsers you want to reset (Chrome, Firefox, Edge, Opera, etc.)
5. Choose which browser elements should be restored to their default state
6. Click the “Reset” button to begin the process

The selected browsers will automatically close during the reset process. When complete, they will be restored to their original default settings, removing any unwanted changes that may have been caused by malware or browser hijackers.

What Gets Reset During a Browser Reset?

When you reset your browser settings with GridinSoft Anti-Malware, you can choose which elements to restore to their default state:

• Homepage and Search Engine: Reverts to the browser’s default homepage and search provider
• Extensions/Add-ons: Disables or removes all extensions, particularly helpful for removing hidden malicious extensions
• Browsing History: Clears all browsing history, helping to eliminate any tracking or privacy concerns
• Cookies and Site Data: Removes all stored cookies and website data that might be used for tracking
• Cache: Clears the browser’s temporary storage, which can help improve performance
• Saved Passwords: Optional removal of stored credentials (use with caution)
• Tabs and Windows: Closes all open tabs and restores default startup behavior

How to Reset Browsers Manually

If you prefer to reset your browser manually, or don’t have access to GridinSoft Anti-Malware, you can follow these browser-specific instructions:

Google Chrome

1. Open Chrome and click the three dots in the top-right corner
2. Select “Settings” from the dropdown menu
3. Scroll down and click on “Advanced” to expand additional options
4. Under the “Reset and clean up” section, click “Restore settings to their original defaults”
5. In the confirmation dialog, click “Reset settings”

Mozilla Firefox

1. Open Firefox and click the three horizontal lines (hamburger menu) in the top-right corner
2. Select “Help” and then “More troubleshooting information”
3. On the Troubleshooting Information page, click the “Refresh Firefox” button in the top-right section
4. In the confirmation dialog that appears, click “Refresh Firefox” again

Microsoft Edge

1. Open Edge and click the three dots in the top-right corner
2. Select “Settings” from the dropdown menu
3. Click on “Reset settings” in the left sidebar
4. Under “Reset settings,” click “Restore settings to their default values”
5. In the confirmation dialog, click “Reset”

Opera

1. Open Opera and click the Opera logo in the top-left corner
2. Select “Settings” from the menu
3. Scroll down to the bottom and click “Advanced”
4. Navigate to the “Privacy & security” section
5. Click on “Restore settings to their original defaults”
6. In the confirmation dialog, click “Reset settings”

Safari (macOS)

1. Open Safari and click on “Safari” in the top menu bar
2. Select “Preferences” from the dropdown menu
3. Go to the “Privacy” tab and click “Manage Website Data”
4. Click “Remove All” to clear all website data
5. Go to the “Advanced” tab and check the box at the bottom that says “Show Develop menu in menu bar”
6. Close Preferences, click on the “Develop” menu in the menu bar, and select “Empty Caches”
7. To reset completely, you can also select “History” from the top menu and choose “Clear History…” (select “all history”)

Manual Reset vs. Automated Reset: Which is Better?

While both manual and automated browser resets can be effective, each approach has its advantages and limitations:

For most users, the automated approach with GridinSoft Anti-Malware offers significant advantages, particularly when dealing with browser hijackers or other malware that might resist standard reset procedures. The tool not only resets your browsers more thoroughly but also scans for and removes the underlying malware that caused the problem in the first place.

When to Reset Your Browser

You should consider resetting your browser settings in the following situations:

• After malware infection: Always reset browsers after removing malware, as lingering changes can persist
• When experiencing persistent redirects: If you’re constantly redirected to unexpected websites
• If your homepage keeps changing: When your set homepage reverts to something else after each restart
• Performance has degraded: When browsing becomes noticeably slower over time
• Excessive ads appear: If you’re seeing more ads than usual, especially in unusual formats
• Search results look unfamiliar: When search results don’t come from your preferred search engine
• Unknown extensions appear: If you notice extensions you didn’t install
• Browser crashes frequently: When experiencing repeated, unexplained crashes

For optimal browser performance and security, we also recommend performing a browser reset every 2-3 months as part of regular system maintenance, especially if you frequently install new extensions or visit a wide variety of websites.

Prevention is Better Than Cure

While knowing how to reset your browser is important, preventing browser hijacking and other issues is even better. Here are some preventative measures:

• Keep your browser updated: Always install the latest security updates for your browser
• Be selective with extensions: Only install extensions from official stores and regularly review installed ones
• Use proactive protection: Tools like GridinSoft Anti-Malware offer real-time protection against browser hijackers
• Be cautious when installing software: Always choose custom installation and decline additional offers
• Check download sources: Only download software from official websites
• Enable pop-up blocking: Most browsers have built-in pop-up blockers that should be enabled
• Consider a dedicated browser for sensitive activities: Use a separate browser for banking and important accounts

Frequently Asked Questions

Will resetting my browser delete my bookmarks?

No, both manual browser resets and GridinSoft’s Reset Browser Settings tool preserve your bookmarks by default. However, other data like browsing history, cookies, cached images, and downloaded files may be removed during the reset process. If you’re concerned about losing important data, consider exporting your bookmarks before performing a reset.

Why does my browser keep getting hijacked even after resetting?

If your browser settings keep reverting after reset, it likely indicates that malware is still present on your system. Browser hijackers often persist through standard resets because they include components that run at system startup and reapply malicious settings. For persistent browser hijacking, you should perform a full system scan with GridinSoft Anti-Malware to remove the underlying malware before resetting your browser again.

Can I reset just specific browser settings rather than everything?

Yes, GridinSoft Anti-Malware’s Reset Browser Settings tool allows you to choose which specific elements to reset, including homepage and search settings, extensions, browsing history, cookies, and cached data. This selective approach lets you address specific problems without disrupting your entire browsing experience. Manual reset options in browsers typically offer fewer customization options.

Is it safe to reset my browser settings?

Yes, resetting your browser settings is generally safe and often beneficial for performance and security. The process restores your browser to its default state, removing potentially harmful changes while preserving essential data like bookmarks. The main consideration is that you may need to re-login to websites and reconfigure any custom settings after the reset is complete. Using GridinSoft’s Reset Browser Settings tool provides additional safety by allowing you to choose exactly what gets reset.

The post Reset Browser Chrome, Opera, Edge, Firefox and Safari to Default appeared first on Gridinsoft Blog.

GridinSoft Releases Free Online File Virus Scanner

Checking a file you’ve just downloaded is essential, especially when you are dealing with less familiar sources. Opening anti-malware software and running an entire scan for a single file is not time-efficient – and this is where online virus scanner service shines. GridinSoft offers its free online virus scanner to everyone – just upload the file in question, and you’ll see the result!

Our online virus scanner supports the use of cloud databases and additional heuristic modules – just like the actual desktop program. This contrasts positively with VirusTotal, where we do not include either cloud DBs and heuristics for technical reasons. Additionally, GridinSoft Online Virus Checker is available in multiple languages – another convenience for everyone.

Though, it is still impossible to implement full-fledged runtime analysis of a file on the web platform. For better protection and the ability to scan the entire system, consider using GridinSoft Anti-Malware.

How to check files for viruses?

Using GridinSoft online virus scanner is pretty easy. All you have to do is follow this link, and then click “Choose file” to open the upload window. Find and click the file you want to scan, and then press “Open”.

In a few seconds, the scanner will return the result. There are 3 possible results — Safe, Malicious and Suspicious.

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They are mostly self-explanatory, but there is a bit of explanation behind the latter. When the scan did not detect any malware signs, but other vendors detect the file, you will see the Suspicious result. That means you should treat the file with special caution.

Below the conclusion about the file, you can find its details. Analysis uncovers the PE structure, certificate signatures, file sections and version info. This may be useful for understanding the origins of the file.

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Send Us Your Feedback

We will be glad to receive your feedback regarding our free online virus scanner. Any new functionality should be tested and adapted to the needs of our users. Share your experience and suggestions through our contact form, or leave it in the comments section under this post. We appreciate any information regarding the Online Virus Checker!

The post GridinSoft Launches Own Online Scanner Service – Meet Online Virus Scanner appeared first on Gridinsoft Blog.

1. Gather Information: Before you report a false positive detection to Gridinsoft, you should gather some important information about the file that was flagged as malware. This includes the name and location of the file, as well as any other relevant details such as the size, date modified, and the software that the file is associated with.
2. Verify the False Positive Detection: It is important to verify that the detection is indeed a false positive before reporting it to Gridinsoft. You can do this by submitting the file to an online malware analysis tool or by scanning it with other antivirus software.
3. Contact Gridinsoft: Once you have confirmed that the detection is a false positive, you can contact Gridinsoft to report the issue. The easiest way to do this is by using their online contact form. In your message, be sure to include the following information:
   • The name of the detected file
   • The name and version of the Gridinsoft software you are using
   • The reason why you believe the detection is a false positive
   • Any other relevant details about the file and your system
4. Provide Supporting Evidence: To help Gridinsoft investigate the issue, you may also want to provide supporting evidence such as a screenshot of the detection or a log file generated by the antivirus software. This will help us to understand the issue better and determine the cause of the false positive detection.
5. Follow Up: After you have reported the false positive detection, it is important to follow up with Gridinsoft to ensure that the issue is resolved. They may ask for additional information or request that you submit the file for further analysis. Be sure to respond promptly to any requests and provide any additional information that may be needed.

In conclusion, if you believe that Gridinsoft has generated a false positive detection, it is important to report the issue to us. By following the steps outlined above, you can help to ensure that legitimate files are not incorrectly flagged as malware and that Gridinsoft remains accurate and effective.

The post How to Report a False Positive Detection? appeared first on Gridinsoft Blog.

But among the simplified solutions, that offer only essential anti-malware functionality, it is also hard to make a decision. We recommend you to use GridinSoft Anti-Malware, and let me give you 15 reasons to choose it.

1. High detection rates

The most important quality of any anti-malware program is its ability to correctly detect and remove the hazards. It can have a bunch of other positives, but the main function is obliged to be as good as possible. And GridinSoft Anti-Malware shows perfect protection against a wide range of threats present in the wild. All kinds of adware, trojan viruses, malicious scripts and questionable programs – they shall not pass the security layer created by GridinSoft Anti-Malware. Such a high level of protection is available thanks to the advanced scanning system and diligent work of malware analysts, who upload the database updates as often as possible.

2. Advanced detection systems

GridinSoft Anti-Malware manages 3 different detection mechanisms – the “classic” database-backed detection, heuristic engine and neural network. The former does not need any introduction, since it is the alpha and omega of all antiviruses. But let’s have a closer look at heuristic and neural detection mechanisms.

3. High resource efficiency

PC performance is an object of concern of the vast majority of users. Installing any software that is about to run in the background means risking to have significant decrease of the PC speed. GridinSoft developers paid additional attention to that aspect, in order to make their program as resource-efficient as possible, even having your proactive features on. You will barely feel the impact of this program running in the background – it takes almost less than 1% of CPU power and ~300 MB RAM. Compared to things like Windows Defender, which consumes 5-10% of CPU and up to 1GB RAM, it is literally nothing.

4. Simple interface

Have you ever struggled with a huge number of tabs in the programs? Some of the antiviruses, especially ones that have a lot of unnecessary functions, have this problem. But GridinSoft Anti-Malware is the other story – it offers a clear interface with all important functions and information available at the glance. Functions and settings are logically divided on categories, corresponding to their purpose, and the detailed info (scan logs or update changelogs) is available in just several clicks.

5. Full-time support

Having problems on your PC? Think something is broken inside of your operating system? Struggle to make a decision in our program? Support specialists will help you to solve any case, at any moment of time. GridinSoft Anti-Malware licence features the 24/7 multilingual tech support, so you will definitely receive the proper answer. For tough cases, the manager can offer extended support – via the remote connection. Such an approach will definitely help you to solve the issue.

6. High compatibility

Even in 2022, people still use old operating systems for certain reasons. Some people don’t want to update because of the hardware requirements, some dislike the new appearance of the OS, and some users don’t want to lose the compatibility with the programs they use. GridinSoft Anti-Malware will perfectly fit all of these categories, offering the support for a wide range of Windows versions. It will successfully run on Windows XP, Vista, 7, 8/8.1, 10 and 11 – a timeline of more than 20 years of software development. And on any of these versions the security tool from GridinSoft will show an excellent efficiency.

Moreover, GridinSoft Anti-Malware also works perfectly with other antimalware and antivirus software. For people who want to have several security solutions running together, it will be a perfect addition. You will never see any detection conflicts, and the modest resource consumption will not interfere with the other programs’ efficiency.

7. Setup flexibility

Despite the easy-to-use interface, GridinSoft Anti-Malware offers a wide range of settings that will fit different users. Scanning schedule, use of heuristic rules during scans, ability to adjust the startup settings, and manage the active modules of the proactive protection – that will be enough to personalise the experience as much as possible. GridinSoft Anti-Malware is designed with an idea to give the users the right to choose the program mode it wants.

8. Reasonable price

Most of the antivirus solutions contain a huge amount of functions, which are about to be paid for regardless of the fact you use them or not. When it comes to GridinSoft Anti-Malware, you pay only for the functions you will definitely use – exactly, the genuine anti-malware software features. For an annual licence, you have to pay only $40 – or less, if you will use a discount that is available multiple times a year. You will not find the same functionality & efficiency combination for this money.

9. Nothing excessive

In the previous paragraph, we mentioned the services and features available in GridinSoft Anti-Malware. It does not feature keychain, additional traffic controlling or VPN service. In the developers’ opinion, users can decide if they want to use one, and must not obligatory pay for them. On the other hand, you receive a full bunch of various features that are really needed for the anti-malware software – a full-featured proactive protection, quarantine, and various tools for system recovery. Isn’t that a fair swap?

10. Constant database updates

The efficiency of anti-malware programs is measured by their detection quality. That is, exactly, the most important part of the program – low detection capabilities make it just a useless app. But even the most advanced detection databases & mechanisms are getting outdated with time, and their detection rates fall inexorably. New malware appears each day, and to retain the effectiveness, you should update the databases as often as possible. GridinSoft Anti-Malware receives database updates each hour, so even the most fresh malware will be taken into account pretty quickly.

11. Trial and Demo mode

Any purchase must be rated correspondingly, after weighting all pros and cons for yourself. That’s why trial mode in GridinSoft Anti-Malware makes it possible for you to test it from all aspects. 6 days of full functionality within the trial licence is enough to feel all qualities of this program, get familiar with the interface and have some real-world testing.

But even in the situation when you did not purchase the licence, you are still able to scan your device for threats in Demo mode. It is able to detect the malware, but cannot remove it, and lacks proactive protection features. This mode provides the testing capabilities as well – but can’t show you the real potential of GridinSoft Anti-Malware.

12. System applications repairing capabilities

Modern malware pretty often exploits the operating system vulnerabilities in order to conduct its activities. When it is removed, the touched system elements remain damaged, and it is very important to fix them. Contrary to the third party apps, that may be changed as well, modified system elements may cause errors and even system failure. GridinSoft Anti-Malware is able to effectively find and repair the system elements that were damaged by malware, saving you from manual recovery.

13. Browser reset functions

Nasty malware types that show us advertisements of different forms, like adware and browser hijackers, generally act through modifying your browser settings. They invade each web browser you have on your device, to show you the ads wherever you go. Even after removing viruses from your PC, your browsers will keep the changes made by malware. GridinSoft Anti-Malware has the ability to revert these changes in all browsers in a single click – thanks to the Reset Browser Settings function. A single click – and your browser is as good as new.

14. Multi-layer on-run protection

On-run protection, also known as proactive protection, is a very useful feature that controls the application activity on your computer. Each launch of the application and each opened folder are monitored by the anti-malware program. GridinSoft Anti-Malware checks-up processes and directories with a three-part system – databases, heuristics and neural network. Using all three systems makes it impossible to miss the malware – it will definitely be detected and defused, even if it was not active at the moment.

The On-Run Protection function in GridinSoft Anti-Malware can have two additional functions. Besides the basic scanning of all activities, it also can act as a network monitor, and removable devices scanner. The former will be very effective in blocking the unwanted websites, that may expose your PC to a hazard. Removable Device scanning is a function that checks all of the connected storage devices, both removable drives or USB flash drives. That will safeguard your computer from the intrusion from most of the typical malware spreading vectors.

15. Quarantine

Sometimes, neither the program nor the user is sure that the detected file is dangerous. To give the time gap and chance to choose, GridinSoft Anti-Malware features threat quarantine. That is, exactly, the separated area on the disk, where the blocked files are stored until the decision is made, or the 30-day term is expired. Items in Quarantine are impossible to launch and interact with the rest of the system, so even dangerous stuff does not put your system into a hazard.

Try out GridinSoft Anti-Malware

You have seen a lot of arguments that prove the efficiency and convenience of GridinSoft Anti-Malware. This security tool has great functionality for a reasonable price. The features this program has make it really superior to its contemporaries. Having a try of this application for 6 days will surely dot all the i’s. And the support managers will be glad to answer any of the questions regarding the program functionality.

The post 15 Reasons to Choose GridinSoft Anti-Malware appeared first on Gridinsoft Blog.

VirusTotal is a free online service provided by Google, which analyzes suspicious files, helps businesses and users quickly and accurately detect viruses, worms, trojans, and all other kinds of malicious software.

Pursuing the goal of helping users to solve PC hygiene problems, Gridinsoft is constantly striving to employ the achievements of Machine Learning and Big Data Analytics to detect the invasion more effectively. As a partner of VirusTotal, through Gridinsoft’s integration of tools in the array of malware analysis Scanner, Irina hopes Gridinsoft will interact with the cybersecurity community to restrict ransomware, malware, and all other forms of cyberattacks, creating a safer digital environment for non-savvy-tech users.

Previously, Gridinsoft has developed tools for checking PCs for third-party intrusions and disable them. Thousands of companies and millions of users worldwide confirm the effectiveness of our software in this field. For years we have been ensuring the high quality of threat recognition by OPSWAT certificates.

The post Gridinsoft becomes Google’s information security partner appeared first on Gridinsoft Blog.

This is where our Support Team comes in. To give you the best possible help, we need to see what’s happening on your system. The good news? Gridinsoft Anti-Malware has built-in tools that make sharing this information quick, easy, and completely transparent.

Why We Need Your System Information

Think of it like taking your car to a mechanic. They can’t just guess what’s wrong — they need to look under the hood. The same applies to computer issues. When you share your system information with us, we can see:

• What version of Windows you’re running and how it’s configured
• Which drivers and programs are installed
• What processes and services are currently active
• Details about your network setup and security software

This helps us understand why certain threats might not be detected, why files weren’t deleted, or what’s causing conflicts with other software. Without this information, we’re essentially troubleshooting in the dark.

How to Collect System Information

Gridinsoft Anti-Malware makes this process straightforward. Here’s what you need to do:

Open the program and navigate to the Tools tab. You’ll see an option called Collect system information — click on it.

The program will spend a few seconds gathering data about your PC. Everything it collects is displayed right there on your screen — no hidden uploads, no surprises. You can review every single line before deciding what to do with it.

Once collection is complete, you have a few options. You can Copy to clipboard and paste the information directly into an email or support ticket. Alternatively, click Save to file… to create a .log file that you can attach to your ticket. If you change your mind, just hit Cancel and nothing gets saved.

Understanding the Different Log Files

Besides the general system information, Gridinsoft Anti-Malware maintains three types of logs that can be incredibly useful for diagnosing specific problems. You’ll find all of them in the Tools tab.

Application Log

This log tracks everything the program does — when it starts, what happens during scans, and any errors that occur. If Gridinsoft Anti-Malware crashes, freezes, or behaves strangely, the Application Log is the first place we look. It often reveals the exact moment something went wrong and why.

Protection Log

Running real-time protection features like Internet Security or On-Run Protection? This log records everything those guards catch (or miss). It’s particularly valuable when you suspect the protection might be conflicting with another program on your system. We can see exactly what happened and when.

Scan Log

Every time you run a scan, the details get recorded here — the date and time, which type of scan you ran, what areas were checked, and what threats (if any) were found. If you’re wondering why a particular scan didn’t catch something, or you need to reference past scan results, this is where to look.

Managing Your Logs

By default, log files are stored for a certain number of days before being automatically deleted. You can adjust this in the program settings under Logs & Reports. If you’re dealing with an ongoing issue, consider turning off automatic deletion so you don’t lose important historical data.

Your Privacy Is Protected

We understand that sharing system information might feel uncomfortable. That’s why Gridinsoft designed this feature with transparency in mind. The collected data includes only technical details needed for troubleshooting:

• Windows version and build number
• Installed drivers and their versions
• Running processes and services
• Startup programs
• Network adapter information
• Gridinsoft Anti-Malware version and configuration
• Other security software detected on your system

What we don’t collect: your personal documents, saved passwords, browser history, emails, chat messages, or financial information. The data you send us is purely technical — nothing personal leaves your computer.

Getting the Most Out of Your Support Ticket

When you reach out to our support team, including the right information from the start can dramatically speed up the resolution process. Along with your system information and relevant logs, try to include:

• A clear description of the problem — error messages, symptoms, what you expected vs. what actually happened
• When the issue started — did it begin after a Windows update? A new program installation? A driver change?
• What you’ve already tried — restarting, reinstalling, running different scan types
• Your order ID or license email — helps us locate your account quickly

The more context you provide, the faster we can identify the problem and get you back to a clean, smoothly-running computer.

The post Getting Expert Help: Using Gridinsoft’s Built-in Diagnostic Tools appeared first on Gridinsoft Blog.

What Is Quarantine?

Think of Quarantine as a safety net. Instead of permanently deleting suspicious files right away, Gridinsoft moves them to a locked, isolated location where they can’t run or cause any harm. From there, you’re in full control — you can keep them isolated, restore them, or delete them for good.

Here’s why we recommend quarantine over immediate deletion:

• Safe isolation — quarantined items cannot execute or spread while stored.
• Reversible — if something was flagged by mistake, you can easily restore it.
• You’re in control — decide what happens next, at your own pace.

How to Open the Quarantine List

There are three easy ways to access your quarantined files:

Option 1: From the Settings Tab

Option 2: From the Tools Tab

Option 3: From the Scan Tab (Start Screen)

How to Restore a Quarantined File

Ready to bring a file back? Here’s how:

1. Open the Quarantine list using any of the methods above.
2. Find your file — you can scroll through the list or use the search function.
3. Check the box next to the item you want to restore. Each row has a checkbox, and the counters on the left show how many items are in the list vs. how many you’ve selected.
4. Click the “Restore” button at the bottom of the window.
5. Confirm the action when prompted.

That’s it! The file will be placed back in its original location.

Besides restoring files, you have a few other options:

• Remove — Permanently deletes the file from both Quarantine and your PC. Use this when you’re certain a file is malicious or you no longer need it.
• Copy to… (for advanced users) — Saves a copy of the quarantined file to a folder of your choice, for example, if you want to analyze it. The original stays safely in Quarantine. Handle copied files at your own risk!

What If It’s a False Positive?

Sometimes good files get flagged by mistake — it happens. If you believe that’s the case:

1. Restore the file from Quarantine (at your own risk).
2. Add it to the Ignore List so it won’t be flagged again.
3. Report it to us! Submit a support ticket with a short note about the file. This helps us improve our detection and benefits everyone.

Best Practices for Managing Quarantine

A few quick tips to keep things tidy:

• Review monthly — Clear out old items you no longer need.
• Be cautious with restore — Only return files you’re confident are safe.
• Prefer quarantine over delete — Safe and reversible beats permanent.
• Report suspicious flags — It helps the whole community!

FAQ

Need more help? Check out our full documentation on Managing Quarantined Items or contact our support team. We’re always happy to help!

The post How To Restore Quarantined Files? appeared first on Gridinsoft Blog.

• CIH, 1998

  This virus was created by a student from Taiwan whose initials were CIH. It had spread across the network on April 26 – the date of the Chernobyl accident, so many users call it simply – Chernobyl. This virus is dangerous because it not only overwrites data on the host PC’s hard drive, making it unusable, but it is also capable of overwriting the BIOS of the host. After this, the PC can’t boot up. For the time being, CHI or Chernobyl has infected nearly half a million PCs worldwide.

• Morris worm (1998)

  The first ‘Worm’ virus. It gained a huge amount of attention via the press, and the creator was the first person convicted in the USA under Computer Fraud and Abuse Act. November 1998 was the month when one virus paralyzed the entire Internet’s work, resulting in direct and indirect losses totaling $96 million. It crashed a lot of PCs because of a minor mistake in its’ code – it continued installing on one PC an unlimited number of times, causing the total death of the system.

• Melissa (1999)

  On Friday, March 26, 1999, a new problem appeared– Melissa. It’s an email-based virus. You received an e-mail that contained just one sentence, “Here is that document you asked for…don’t show anyone else. ;-),” with an attached Word document. Nowadays, we understand that it is a virus, but in 1999, it was something new. Those who opened the DOC file (thousands did so) allowed the virus to infect their system and send this e-mail to all the contacts in your e-mail account using your name. Even worse, this virus modified users’ Word documents with quotes from the TV show “The Simpsons. The cybercriminal responsible was caught and sentenced to twenty months’ imprisonment.

• ILOVEYOU (2000)

  The most romantic one on our list of dangerous viruses is the ILOVEYOU virus. Maybe because of its lovely name or insidious strategy, it infected 45 million users for two days! The CHI virus would have taken about two years. So how did it work? A person receives an e-mail with a ” LOVE-LETTER-FOR-YOU ” file with a VBS extension (Visual Basics script). When entered into the system, it would replace all your files, images, and music and then spread itself to all your contacts. The damage was enormous – no one had expected this type of virus. And do you know what? The creator was found but wasn’t charged for this crime because the Philippines had no laws against cyber criminals then.

• Code Red (2001)

  July 13, 2001 – The day when another virus infected the Web. This time, you didn’t need to install a malicious file or even open the e-mail. Code Red or Bady virus just needed an Internet connection that changed the Web page you opened by displaying the text “Hacked by Chinese!”. It spread quickly, and it took less than a week to infect almost 400 000 servers and nearly one million damaged computers.

• MyDoom (2004)

  My Doom appeared in the malware world on January 26, 2004. Not for days, but for hours it infected nearly 2 million PCs! So how did it work? It came as an attachment to an e-mail with an error message containing the text “Mail Transaction Failed.” When you clicked on the attachment, it duplicated this e-mail to all addresses found in your address books. To stop this invasion was tough because the virus blocked access to the sites of antivirus software developers and Microsoft update services.

• Sasser (2004)

  This virus impressed the world because it managed to shut down the satellite communications for French news agencies and even led to the cancellation of several Delta airline flights. Impressive, isn’t it? Instead of e-mail, this virus used a security flaw in non-updated Windows 2000 and Windows XP systems to break into the system. Once the virus infected a computer, it looked for other vulnerable systems. Infected systems were experiencing repeated crashes and instability. Interestingly, this virus was written by a student who released the virus on his 18th birthday. He was fortunate because he wrote the code when he was a minor, so he just got a suspended sentence.

• Bagle (2004)

  At the beginning of 2004 new virus appeared – The Bagle worm. It has a classic method of infection – via e-mails. Why have we put it on the list? Because this virus is the first one created to make a profit by gaining access to financial, personal, and other information. Since then, a malware-for-profit movement has appeared and is currently a huge problem for many users and antivirus companies.

• Conficker (2008)

  Worm Win32 Conficker or just Conficker is a very insidious virus written to attack the Microsoft Windows systems. Using OS vulnerabilities, “Conficker” slipped unnoticed by antivirus programs, and even worse, it blocked access to their databases and updates for the OS. The names of all services were substituted, and the virus was registering in different parts of the system, so it was almost impossible to find and destroy all its fragments. There were more than 12 million infected computers worldwide, and it taught antivirus companies and OS providers a harsh lesson to improve their security.

• Stuxnet

  Last but not least was the worm called Stuxnet. It was discovered in 2010, and you’ve probably already heard about it. It targeted industrial control systems that monitor and control large-scale industrial facilities, including power plants, dams, waste processing systems, and chemical and nuclear operations. It allows the hackers to take control of every important system control without being noticed. This is the first-ever attack that allows cybercriminals to manipulate real-world equipment and bring huge damage to world security. Iran has suffered the most damaging effects of Stuxnet (nearly 60 percent of all the damage caused)..

So, as we can see, it took less than 20 years to develop viruses from the commonplace spam e-mail to a massive threat to the world. What will be next? Will antivirus programs be capable of protecting us in the future? And what about world peace? There are a lot of questions, and there are no definite answers. Leave a comment below. What do you think awaits us in the future of viral progression?

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